For committee members and owners - BCS Victoria - Body Corporate Services Body Corporate Services

For committee members and owners – BCS Victoria

Making community living easier for owners

Make payments, requests, and submit online forms from one centralised location

With community living becoming a lifestyle and investment norm across Australia, we have a dedicated products and innovations team who focus on making day-to-day living easier – allowing you to make payments, requests and submit forms from one centralised location.

Select your required service category by clicking one of the + blue links below links.

CommunityHub online services

Select your branch below

Payments & financials

Forms and applications

+ Request for keys

To request a key, swipe, fob or remote control for your scheme, simply complete the form below and click the submit button.

For all applicants:

You must be the lot owner or an authorised person by the lot owner for the strata title. If you are a tenant, you must provide supporting documentation that you have approval from the real estate/leasing agent or the lot owner before submitting the application.

Upon receipt of your application, your owners corporation manager will inform you of the process in your particular strata title to obtain the access devices. In most instances, an issuing fee will apply. Your owners corporation manager will advise you of the cost of the items you have requested.

You will be unable to collect your keys from our office until your request has been confirmed and your payment (if required) has been received.

Please note: The standard time frame between lodging your application and picking up the keys is two business days.

  • Contact details

  • Property details

  • Request details

  • Accepted file types: jpg, jpeg, png, gif, pdf, doc, docx, zip.
  • This field is for validation purposes and should be left unchanged.

+ Request for repairs

The owners corporation is responsible for the repair and maintenance of all common property within the strata title.

BCS provides our clients with a 24/7 service for common area maintenance for urgent and non-urgent repairs, as well as the convenience of being able to access contractor details anytime they require work completed within their own lot.

Non-urgent repairs:

Any non-urgent repairs to common property can be submitted directly to your BCS branch by filling and submitting the below work request for repairs form.

Urgent repairs:

To report urgent repairs to common property, call your local BCS branch during business hours.

For any urgent repairs to common property outside standard business hours, please contact our community after hours service on 1300 267 181, or alternatively 03 9616 1610.

  • Contact details

  • Property details

  • Job details

  • Accepted file types: jpg, jpeg, png, gif, pdf, doc, docx, zip.
  • This field is for validation purposes and should be left unchanged.

+ Update my details

Are your contact details up to date on the strata roll?

All correspondence and notices are sent to owners at the address recorded on the strata roll. It is the responsibility of every owner to ensure that the details we have recorded are correct and to advise us as soon as possible of any changes.

To update your details:
If you wish to change your personal details in our system, such as a levy mailing address, notice mailing address, email address or any other contact details, then Community Hub is the place to do it. Log in below if you’re an existing user; if not, register with Community Hub as a first time user.

Login to Community Hub:



+ Request for owners corporation certificate

  • To: The Owners Corporation

  • From: Name(s)

  • Fees

  • Selected cheque? Please mail to level 14, 575 Bourke Street, Melbourne VIC 3000 and send copy to
  • This field is for validation purposes and should be left unchanged.


If you have any questions, please contact Body Corporate Services (BCS) Victoria – (03) 9616 1699

Owners Corporations Act 2006 Section 151, Owners Corporations Regulations 2007 and Owners Corporation Rules

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